Marvel Realm of Champions
UX Review & Analysis

ROLE
Sr. UX Designer

CHALLENGE
Upon joining Kabam's Realm of Champions team, the game had recently launched, and there were mixed perceptions along with worrisome player retention numbers. My assignment was to conduct a thorough UX review, mapping potential issues within the D0-D14 player journey, with the aim of identifying factors contributing to player churn and helping the team gain insights into UX frictions. 


RESULTS
The report's findings played a pivotal role in guiding the team's focus on necessary improvements for upcoming major updates.

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